Shipping & Returns

Pickup, delivery & shipping

Every Retailer on LOKALDEKO sets their own fulfillment options — pickup, local delivery, standard shipping, white-glove delivery, or freight — and their own fees for each. You'll see exactly which options a listing offers, and an estimated fee, before you add it to your cart; the exact fee is calculated at checkout once you've entered or chosen a delivery address.

Delivery timing is set independently by each Retailer, since they're fulfilling from their own store. Check the listing or your order confirmation for the Retailer's stated timeline, or message them directly with "Ask the retailer" if you don't see one.

Cancelling before you pay

Adding an item to your order reserves it from the Retailer's inventory, but nothing is charged until payment completes. You can cancel that reservation yourself, free of charge, at any point before payment — from your cart or your order in progress. If payment isn't completed within a short window, the reservation expires automatically and the item becomes available to other shoppers again.

Cancelling or returning a paid order

Because LOKALDEKO doesn't hold any Retailer's inventory ourselves, a cancellation or return after payment is coordinated with the Retailer you bought from:

1. Reach out to the Retailer directly — the fastest way is "Ask the retailer" on your item or order, which reaches them right away.
2. If you can't reach the Retailer, or your issue isn't resolved, contact LOKALDEKO support with your order number and we'll step in.
3. Once a refund is approved, it's processed back to your original payment method through Stripe, our payment processor. Refund timing to your bank or card can take a few business days beyond that, depending on your bank.

If your order included items from more than one Retailer, each Retailer's portion is refunded separately, since they're fulfilled independently.

Damaged, missing, or wrong items

If what arrives (or what you pick up) isn't right — damaged in transit, the wrong item, or missing pieces — contact the Retailer first through your order; most issues like this are resolved fastest directly with the store that fulfilled it. If you're not able to resolve it together, contact LOKALDEKO support and we'll help.

Warranty

Warranty coverage is separate from returns, and depends on the item's condition and the Retailer that sold it. New items typically carry a standard warranty; open-box and floor-model items often carry a shorter or different one set by the Retailer. The specific warranty terms for an item are always shown on its product page — look for "Warranty" under Item details.

Returns on a guest order

If you checked out without an account, you can look up your order any time with your order number and the email you used at checkout, from our order lookup page. Cancellations and returns work exactly the same way as for a signed-in order — see above.

Still need help?

Email support@lokaldeko.com with your order number and we'll help sort it out, or visit our Contact page.