Shopping & orders
Do I need an account to buy something?
No. You can check out as a guest with just your email address. We'll email your receipt and order number, and you can look it up any time from the order lookup page. Creating an account just makes it easier to reorder and track order history.
How do I find items near me?
Use the location button in the header or on the homepage to set your city, or allow location access — we'll show inventory from stores near you first. You can change it any time.
What do "Floor model" and "Open box" mean?
Both mean the item isn't brand-new-in-box, usually at a lower price. "Floor model" was on display in the store; "Open box" was purchased or opened and returned, or the original packaging was opened. The exact condition and any relevant details are always shown on the item page — look for "Condition" under Item details.
How much is pickup or delivery, and when will I get my order?
Each store sets its own fulfillment options and fees, shown on the item page and confirmed at checkout once you enter a delivery address. Delivery timing is set by the store fulfilling your order — check your order confirmation, or message the store with "Ask the retailer" if you need a specific timeline.
How do I contact a store before I buy?
Use "Ask the retailer" on any item page — no account required, just your email so they can reply.
How do I cancel or return an order?
See our full Shipping & Returns page — in short: free to cancel before you pay, and afterward it's handled with the store, with LOKALDEKO support ready to step in if needed.
Is my payment secure?
Yes. Card payments are processed by Stripe, a major payment processor used across the industry — LOKALDEKO never sees or stores your full card number.
Account
How do I export or delete my data?
Both are available from Account settings once you're signed in: you can download a copy of your data, or delete your account (this isn't available while you have an order in progress). See our Privacy Policy for details.
I forgot my password. What now?
Use "Forgot password" on the sign-in page to reset it by email. If you originally signed up with Google, sign in with Google instead — there's no separate LOKALDEKO password to reset.
Selling on LOKALDEKO
How do I become a retailer?
Apply from our Sell with LOKALDEKO page — most applications are reviewed within a day or two.
Are there listing fees?
No listing or monthly fees. LOKALDEKO takes a commission only on sales we help you make — details are covered during onboarding.